TOMSCOUT FAQs

To find the right size and fit for our products, we provide size charts on each product page.

These size charts offer detailed measurements to help you determine the best fit for our collections.

If you're unsure how to measure yourself accurately, you can click here for a guide on how to take accurate measurements.

This guide will assist you in obtaining the necessary measurements to determine your size correctly.

To assist you in selecting the right size, we provide size charts on each product page.

Measurements are taken with the product lying flat, except for chest and waist measurements, which are taken around the specified area.

Please note that there may be a slight difference (+/- 2cm) from the stated measurements, as each product is unique and body types vary.

Washing instructions can be found on the packaging of each chest binder.

Simply scan the QR Code on the packaging, and it will automatically redirect you to the relevant laundry care articles.

CLICK HERE to access the washing instructions.

No, currently, we operate exclusively as an online store.

Once you have successfully completed the payment through our online store, you will receive an automated email from our system confirming the order.

This order acknowledgement will include your order number and other relevant details.

Please note that shipping notifications will be sent separately after we have fulfilled your order.

Yes, you can make changes to your order, but only before we dispatch it.

If you have already received the shipping information email from us, it means that we are unable to amend the order for you.

In such cases, please refer to our Exchange Policy for further assistance.

If you realize that your personal details are incorrect after placing your order, please contact our customer service team immediately.

You can visit our Contact Us page or send an email to marketing@tomscout.com

Our team will assist you in updating the necessary information.

If you have ordered the wrong sizes, please contact our support team by clicking the "Message us" button at the bottom right corner or by sending an email to marketing@tomscout.com.

Our team will guide you through the process of exchanging the items, and we kindly request that you follow the instructions outlined in the Exchange Policy sent with your order.

In the unlikely event that you have received the wrong item, please contact our support team immediately.

You can fill out the "Contact us" form or send an email to marketing@tomscout.com.

Our team will assist you in resolving the issue and arranging for the correct item to be sent to you.

The default currency displayed on our website is Singapore Dollar (SGD S$).

However, you have the option to change the currency to your local currency using the currency selector located at the bottom of every page.

Simply click on the currency selector and choose your preferred currency from the available options.

Making payments using PayPal is simple and secure. During the checkout process, you will be redirected to the PayPal website.

Fill in the required details correctly, and the payment will be processed through your PayPal account.

PayPal provides a fast, easy, and secure payment experience.

We prioritize the security of our customers' information. Our online store is fully secured with an SSL certificate provided by GoDaddy, one of the world's largest and most trusted companies.

This SSL certificate creates a secure digital tunnel that encrypts sensitive data such as usernames, passwords, credit card numbers, and other valuable information.

Rest assured that your information is protected when using our payment gateway.

TOMSCOUT promo codes can be found in our newsletters or blog posts. If you are an existing customer, you may also receive a surprise promo code with your order.

By subscribing to our newsletter, you will periodically receive our latest promotions and promo codes.

During the checkout process, you will see a column where you can enter your promo code before proceeding to the payment gateway.

After entering the code and clicking "APPLY," the discount will be applied, and you will see the discounted total of your order.

Please note that only one promo code can be used per purchase, and the cost of the order must exceed the value of the promo code.

If you wish to redeem a promo code, please avoid selecting "PayPal Express Checkout" and proceed with normal checkout, selecting PayPal payment after the promo code has been applied.

Unfortunately, promo codes must be redeemed at the time of ordering.

If you forgot to enter your promo code during checkout, we are unable to apply it to your order once the payment has been completed.

Our system always recognizes valid promo codes.

If the discount has not been reflected in your order total, it is possible that the code was incorrectly entered, expired, or not applicable to the items in your shopping cart.

To subscribe, simply scroll down to the footer of our home page where you will find a form field to enter your email address.

By subscribing, you will stay informed about the latest articles, product arrivals, exclusive promotions, limited offers, and more.