Track TOMSCOUT Order
Track Your Shipments in Real Time
We know waiting for your shipment can be a bit frustrating, but don’t worry—we’ve made tracking your order easy and stress-free.
Relax and follow our simple steps to locate your package in just a few clicks.
TOMSCOUT Order Tracking Guide
STEP 1 – Locate Your Tracking Number
- You’ll receive a shipping confirmation email once your order has been fulfilled.
- Your tracking number is included in this email.
- Can’t find it? Check your spam or filtered messages just in case.
STEP 2 – Using Priority Shipping?
- If you selected Priority Shipping, simply click the FLICKPOST button below and paste your tracking number.
- It’s a quick and straightforward way to access your shipment details.
Using Standard International Tracked Shipping? Move on to Step 3.
STEP 3 – Standard International Tracking
Click your country’s flag below to be automatically redirected to your local postal service.
Tracking updates will appear once your parcel has cleared customs.
CORPORATE HEADQUARTERS
OCEANIA
THE AMERICAS & AFRICA
EUROPE (A-M)
EUROPE (N-Z)
ASIA
For US, CA, AU Orders
We understand the importance of accurate tracking
for customers in Australia, Canada, and the United States.
However, USPS, Canada Post, and AusPost may not integrate our tracking number into their systems. Instead, they assign separate tracking numbers for local use, which can result in:
- Limited tracking updates after the package reaches the destination country.
- Potential delays in online tracking visibility.
💡 What You Can Do:
If you cannot track your order through our system, we recommend contacting your local postal service with the tracking number we provided to get accurate status updates and prevent automatic returns.
How do I track my shipment?
1. Check Your Shipping Email
Once your order is fulfilled, you’ll receive an email with a tracking number.
Make sure to check your inbox, spam, or filtered folders in case it was redirected.
2. SingPost Tracking Number
Our SingPost tracking number is updated until the package leaves our facility.
After dispatch, tracking depends on your destination country’s postal service.
Tracking may not update until customs clearance is complete.
3. Untrackable Updates for Certain Countries
USPS, Canada Post, and AusPost may assign a separate tracking number after receiving the package.
This means your tracking may not always sync perfectly in our system.
4. Our Shipping Experience
Rest assured, we have successfully shipped to Australia, Canada, and the US many times.
However, due to system limitations, some online tracking systems may not fully integrate with SingPost tracking numbers.
5. Understanding Your Package Status
If your tracking doesn’t show a return to sender, your package is likely in customs or being processed for delivery.
It is not lost—just awaiting clearance in the destination country.
6. Contacting Your Postal Service
For real-time updates, reach out to USPS, Canada Post, or AusPost with the tracking number we provided.
They can offer more precise details about your package’s status post-customs.
FAQs
⚠️ Why Is There Limited Tracking Availability?
The tracking systems of destination postal services may not always reflect real-time updates for international shipments.
Unfortunately, we have no control over how these postal services update their tracking information. We sincerely apologize for any inconvenience this may cause.
⚠️ Why Is My Tracking Number Not Updated by AusPost, Canada Post, or USPS?
The tracking number we provide is issued by SingPost, our shipping carrier.
However, AusPost, Canada Post, and USPS may assign their own tracking numbers for local use once the package reaches the destination country. This can result in a lack of updates when using the original tracking number.
💡 Solution: Contact your local postal service with the provided tracking number to check if they have assigned a separate tracking number.
⚠️ I Paid for a Trackable Shipping Service, But I Can’t Track It Online.
All Standard Shipments come with full trackable services to ensure visibility on your package’s journey.
However, online tracking availability depends on the destination country’s postal system. Some countries may not fully integrate our tracking number into their system, which we have no control over.
💡 What You Can Do:
- Check customs clearance status, as tracking usually updates once the package has cleared.
- Contact your local postal service to check if they have assigned a new tracking number.
⚠️ Is My Package Still in Transit?
Yes, even if tracking has not updated, your package is likely still in transit.
📌 Possible reasons for tracking delays:
- The tracking system has not refreshed.
- Customs clearance is still in progress.
- Destination postal services are slow to update.
💡 How to Know Your Package Is Safe:
As long as SingPost tracking does not indicate a "Returned to Sender" status, your package is still on its way to you!
⚠️ What Should I Do If My Tracking Information Isn’t Updating?
If tracking is not updating, we strongly recommend contacting your destination postal service immediately with the tracking number we provided.
✅ They may provide:
- An alternative local tracking number.
- Additional status updates on the location of your package.
📌 Customs clearance delays are common, and tracking updates may only appear after customs processing is completed.
⚠️ Why Do Different Countries Have Different Tracking Systems?
Every country’s postal service operates with its own unique tracking system, which affects how updates are displayed.
📍 Countries with Comprehensive Tracking:
✔️ New Zealand Post & UK Royal Mail – Provide detailed tracking updates throughout the delivery process, including recipient signatures.
📍 Countries with Limited Tracking:
⚠️ AusPost, Canada Post, and USPS – May not always provide detailed tracking updates, especially for economy shipping options.
💡 If tracking updates seem limited, check with your local postal service for a more accurate status.
New Zealand Post
UK Royal Mail
Important Tracking Information
⚠️ Tracking updates will only appear AFTER your parcel clears customs.
⚠️ Tracking updates depend on the recipient country’s local postal service procedures.
Some postal systems update tracking more frequently than others.
As the sender, we have no control over how or when tracking updates are provided.