TOMSCOUT FAQs

To find the perfect size and fit for our products, we provide detailed size charts on each product page.

Steps to Get Started:

1. Refer to the size charts for accurate measurements tailored to our collections.
2. If you’re unsure how to measure yourself correctly, click here for a step-by-step guide to ensure precision.

Our guide will help you take the necessary measurements, so you can select the size that fits you comfortably and effectively.

Our size charts on each product page are designed to assist you in selecting the right size.

Key Notes:

• Measurements are taken with the product lying flat, except for chest and waist measurements, which are taken around the body.
• Allow for slight variations (+/- 2cm) due to individual product characteristics and differences in body types.

If you’re still unsure, feel free to contact us for personalized guidance.

Washing instructions are conveniently provided on the packaging of each chest binder.

Quick Access:

• Simply scan the QR code on the packaging to be redirected to the relevant laundry care articles.
• CLICK HERE for direct access to our detailed washing instructions.

Proper care ensures your binder stays durable and comfortable for long-term use.

Currently, TOMSCOUT operates exclusively as an online store. This allows us to reach customers worldwide with ease.

Once your payment is successfully processed, you will receive an automated confirmation email with:

• Your order number.
• Relevant order details.

Shipping Notifications: A separate email will be sent once your order has been fulfilled and shipped.

Yes, you can amend your order, but only before it has been dispatched.

• If you’ve already received the shipping confirmation email, we won’t be able to make changes.
• In such cases, refer to our Exchange Policy for further assistance.

If you notice incorrect details after placing your order, contact us immediately.

• Visit our Contact Us page.
• Or email us directly at marketing@tomscout.com.

Our team will help you update your information promptly.

No worries! If you’ve ordered the wrong size:

1. Click the Message Us button (bottom right corner) or email marketing@tomscout.com.
2. Follow the steps in our Exchange Policy provided with your order for a hassle-free size exchange.

In the unlikely event of receiving the wrong item, please:

• Fill out our Contact Us form.
• Or email us at marketing@tomscout.com.

Our support team will resolve the issue and arrange for the correct item to be sent to you promptly.

The default currency displayed on our website is Singapore Dollar (SGD S$).

Flexible Options:

• You can switch to your local currency using the currency selector at the bottom of every page.
• Simply click on the selector and choose your preferred currency from the available options.

Paying with PayPal is quick, easy, and secure.

Steps to Pay with PayPal:

1. During checkout, select PayPal as your payment method.
2. You will be redirected to the PayPal website.
3. Enter the required details, and your payment will be processed through your PayPal account.

Why Use PayPal?

• Fast and user-friendly payment process.
• Trusted for secure transactions worldwide.

Your security is our priority.

What We Do to Protect You:

• Our website is fully secured with an SSL certificate provided by GoDaddy, a globally trusted company.
• The SSL certificate encrypts sensitive data such as credit card numbers, usernames, and passwords, ensuring your information is protected.

You can shop with peace of mind knowing your transactions are safe and secure with us.

TOMSCOUT promo codes are available through:

• Newsletters: Subscribe to receive exclusive promotions and codes.
• Blog Posts: Check our blog for special deals and updates.
• With Your Order: Existing customers may receive surprise promo codes with their purchases.

Stay connected to ensure you never miss a promotion!

Adding a promo code is simple:

1. During checkout, look for the promo code field before proceeding to payment.
2. Enter your code and click "APPLY."
3. The discount will appear, and the total will update.

Important Notes:

• Only one promo code can be used per purchase.
• The order total must exceed the value of the promo code.
• If you’re using a promo code, avoid selecting PayPal Express Checkout and proceed with the normal checkout flow to ensure the code is applied.

Unfortunately, promo codes must be applied at the time of checkout. Once the payment is completed, we are unable to retroactively apply discounts.

If the promo code wasn’t applied, consider the following:

• Incorrect Entry: Double-check for typos or spaces.
• Expiration: Ensure the code hasn’t expired.
• Restrictions: Confirm the code applies to the items in your cart.

If you’re still facing issues, feel free to contact us for assistance!

Joining our newsletter is quick and easy:

1. Scroll down to the footer on our homepage.
2. Enter your email address in the subscription form field.
3. Click "Subscribe" to start receiving updates.

Stay informed about:

• The latest articles and product launches.
• Exclusive promotions and limited-time offers.
• Special updates tailored just for you.